Workday Flex Credits – WSSA Consumption¶
Flex Credits Overview¶
Flexible, subscription-like credit model for accessing Workday AI features, Illuminate Agents, and platform capabilities.
Key attributes: - Universal flexibility – credits apply to any AI or platform innovation - Activate/deactivate agents as needs change - Complimentary base credits included with Workday core product subscription - Credits only consumed in Production (sandbox = free up to fair use) - Top up credits anytime - Rate card provides transparent credit usage rates - Platform Consumption Console (PCC) provides dashboards for usage/ROI visibility
How WSSA Uses Credits¶
Credits are consumed per successful tool call only.
Basic Skill Example¶
- User asks "tell me about my pay information" → agent clarifies → user asks "my next pay date" → 1 credit (only the successful payslip tool call; clarification question is free)
Advanced Skill Example¶
- Actions (e.g., Request Time Off) are only charged when the action is submitted, not during the multi-turn clarification flow
Multiple Tools Example¶
- A query that calls both the compensation tool and retirement tool = 2 credits (one per successful tool call)
When Credits Are NOT Used¶
| Scenario | Reason |
|---|---|
| Guide Skill responses | Not consumption eligible |
| Create Case (ESS – Help Advanced Skill) | Not consumption eligible |
| Conversations with no tool call (e.g., jokes, general chat) | No tool invoked |
Predicting Credit Need¶
Discovery Process Workday works with customers to estimate usage based on business scenario. Examples: - # of candidates screened per year (Recruiting Agent) - # of contracts ingested per year (Contract Intelligence Agent) - # of invoices processed per year (Revenue Contracts Agent) - Platform usage estimate based on previous usage history
Benchmark Data For unknown usage scenarios, credit estimates can be based on Workday benchmark data.
Measuring Results¶
Platform Consumption Console (PCC)¶
- Actual credit spend
- Credit balance
- Breakdown of credit spend by type
Measure Actual Agent Impact (Future)¶
- Visibility into business impact value per agent within Agent System of Record (ASOR)