Workday Self-Service Agent (WSSA) – Overview¶
Source: Next Level Presentation, February 5, 2026
Value Proposition¶
AI-powered conversational assistant that replaces Workday Assistant to accelerate employee decision-making, task completion, and operational alignment.
Business problem: - Employees spend 20% of time searching for information - 1 in 4 HR cases are self-service queries - Average enterprise runs 230+ applications
Workforce expectations: 33% of employees expect AI/automation to improve their experience (Mercer 2024 Global Talent Trends).
Business Impact¶
| Benefit | Description |
|---|---|
| Automate Repetitive Tasks | Save time and reduce cost |
| Reduce Support Costs | Lower case volume, free HR resources |
| Simplify Management | Centralize communication, cut overhead |
Core Capabilities¶
- Instant answers – conversational data retrieval across HCM, Talent, Pay, Workforce Management
- Effortless task completion – take action directly from chat
- Multi-turn conversations – session history retained for follow-up questions
- Guided Navigation – deeplinks to tasks/reports when agent can't answer directly
- Policy Intelligence – answers from Help Knowledge Base articles and Workday Admin Guides (Help SKU required)
- 3rd Party Integration (Future) – real-time connection to external policy documentation
Data Sources¶
| Source | Details |
|---|---|
| Employee and Team Data | HCM, Talent, Pay, Workforce Management |
| Policy Intelligence | Admin Guide + Help KB articles (Help SKU required) |
| 3rd Party Integration | Future – Box, SharePoint, Dropbox, Google Drive |
Platforms (Available Now)¶
- Browser (Workday web)
- Mobile (Workday app)
- Sana
- Microsoft Teams (added in 26R1)
- Slack (added in 26R1)
- Microsoft 365 Copilot (added in 26R1)